Vincent Hearn

1. Lesson Cancellation and Rescheduling Policy

1.

72 Hour Notice Requirement

As of December 1, 2024, a minimum of 72 hours’ notice is required to cancel or amend a lesson.

If the required notice is not provided, the full fee for the lesson will be due, regardless of the

reason (e.g., illness, emergencies, or unforeseen circumstances). This ensures fairness and

consistency for both students and tutors, as last-minute changes disrupt schedules.

2.

Cancellation via Email or Phone

Cancellations must be made via email or phone call only. Any cancellation notifications sent via

Facebook, WhatsApp, or SMS will not be acknowledged and will not count toward the

cancellation notice period. It is the customer’s responsibility to ensure that cancellations are

communicated through the accepted methods.

3.

Student Portal Cancellations

For students using the student portal to cancel lessons, the system will provide instant feedback

if the cancellation notice period is insufficient. This allows students to take immediate action if

the required notice has not been met.

4.

Alternative Slot Offers

If a student cancels a lesson with less than 72 hours’ notice, Guitar Academy may, at its

discretion, offer an alternative slot in the same week to mitigate the cancellation. This option is

subject to availability and can only be provided if the schedule permits. Once accepted, the

rebooked lesson will be final, and the original cancellation policy (72 hour notice) will no longer

apply. Any cancellation or amendment of this rescheduled lesson will require full payment

regardless of the circumstances.

5.

Rescheduled Lesson Policy

If a lesson is rescheduled by Guitar Academy and honored within the same week, the original

cancellation policy does not apply. Any changes to this rescheduled lesson, including

cancellation or amendment, will result in full payment being due, irrespective of notice provided

or attendance.

6.

Tutor Cancellations

In the rare event that a tutor needs to cancel a lesson, reasonable notice, where possible, will be

provided. Customers will be notified via SMS and/or email as soon as the cancellation is

confirmed. The lesson will then be rescheduled at a mutually convenient time for both the

student and the tutor. There will be no charge for lessons canceled by the tutor.

7.

Force Majeure (Acts of God)

In the event of extreme weather, natural disasters, or other unforeseen circumstances that

disrupt Guitar Academy’s ability to operate or prevent students from attending their lessons, the

cancellation policy will not apply. In such cases, updates will be provided on our website and

social media. Students should check these platforms regularly during such events for any

information related to lesson cancellations or rescheduling.

12. Repeated Cancellations and Booking Policies

1.

Three or More Consecutive Cancellations

If a student cancels three consecutive lessons, the fourth lesson must be paid for in advance as a

non-refundable deposit. This fourth lesson is also exempt from the cancellation policy and will be

fully billable even if canceled or amended. This policy is designed to prevent ongoing disruption

to lesson schedules and ensure commitment from students.

2.

Repeated Cancellations Policy (Regular Slots)

At Guitar Academy, we understand that sometimes lessons need to be cancelled, and we

appreciate notice being given in line with our 72-hour cancellation policy. However, to maintain

fairness and schedule stability for all students and tutors, we reserve the right to remove or

reassign a regular lesson slot if cancellations become frequent, even if notice is provided.

We define “frequent cancellations” as three or more cancellations within any rolling 8-week period.

If this threshold is reached, we will notify the client and may offer:

– A move to ad hoc bookings (non-regular slots, subject to availability),

– A different regular slot if available, or

– The option to continue lessons without a reserved time.