Student Absences

• Please notify the instructor by phone, text, or email (Lora: 250-317-3685, Noel: 250-681-4067) by 10:00 AM on the day of the lesson or earlier if possible.
• There are no refunds for missed lessons. However, if notification is given by 10:00 AM, a make-up lesson may be arranged.
• Lessons may be attended by another family member in the student’s place.
• If the student is able, Zoom lessons can be arranged as an alternative to missing an in-person lesson.

Make-Up Lessons

• Make-up lessons are offered based on instructor availability and require adequate notice of absence.
• Instructors are not obligated to provide make-up lessons or lesson credits but may do so at their discretion, with a maximum of three (3) make-up lessons per school year.
• A make-up lesson cannot be offered unless the instructor is notified by 10:00 AM on the day of the scheduled lesson.
• No-shows or missed make-up lessons cannot be rescheduled.

Instructor Absence

• If the instructor must cancel a lesson, a make-up lesson will be provided.
• If, by the end of June, any instructor-canceled lessons have not been fulfilled, a refund will be issued.
• If a student misses a scheduled make-up lesson, it will be considered fulfilled.

Lesson Termination

• If you wish to withdraw from lessons, two (2) weeks’ notice is required.
• Lessons will be terminated after two (2) weeks of unpaid tuition.
• If a student is absent for two consecutive weeks without payment or notice, lessons will be considered forfeited, and the time slot may be given to another student.

Student & Family Responsibilities

• It is the client’s responsibility to remember lesson times and notify the instructor if the student cannot attend.
• Tuition payments must be kept up to date to maintain lesson enrollment.

Health & Safety

• Shared surfaces will be disinfected between lessons.
• If you are sick, please stay home! Online lessons are available as an alternative.
• Hand sanitizing is encouraged upon entering the studio.