Hi
Really glad this has come up as I am dealing with a refund myself. I actually enforced a £5 deduction fee to cover admin costs (as I even had to go out and POST the vouchers would you believe!!!!!) which was cheeky as I hadn’t mentioned it in the T’s & C’s (which I will now do!) but the guy accepted it nonetheless. But perhaps this isn’t enough. Me and Georgia (my PA) have been wondering what to do in this situation. Either an 85% refund or no refund at all after a certain amount of time… not sure!
Also, Matthew, even if we take voucher payment fully and upfront, do you only take commission once the lesson is had, as obviously it starts showing up on spreadsheets and invoices? I probably already know this to be a yes, as this is what I’ve been doing…!