Dear all,
I’ve had quite a few situations with people wanting to cancel pre-booked block bookings and asking for refunds etc. I generally run with a no refund policy however I treat each situation according to the person and their particular approach and attitude. I try and be as reasonable and flexible as possible. Matthew and I came up with the following T’s and C’s which is on the FAQ page on my website. I’ve not had any issues since as this seems to cover every possibility and is pretty strict (but fair) –
Cancellation Policy & T&Cs:
If you need to cancel or rearrange, please call, text or e-mail me 24 hours before the scheduled lesson. Please see my terms and conditions below:
1. Regular cancellation of lessons may result in you losing your slot.
2. 24 hours notice is required for cancellation of a lesson. If less than 24 hours notice is given, the full lesson fee is charged. (Does not apply in exceptional circumstances).
3. Gift vouchers must be used within six months of purchase. Vouchers may only be used by the recipient. Gift vouchers are non-refundable.
4. For block bookings paid in advance:
(i) Lessons must be taken within 6 months of booking.
(ii) A 25% cancelation fee will be charged if the series is cancelled at any point and lessons received up to the point of cancelation will be charged at full rate.
In terms of who has booked singing vouchers, I just make a iist and when they contact me I know who has redeemed their vouchers. Nobody ever seems to actually bring them with them anyway but I always know who they are so there is never any confusion. The strangest thing about all this is the people who pay/book lessons for a present and I never hear from them again!
Hope this helps!
Jonny