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  • Cancellation Policy (All Teachers)

    Posted by Eliza Fyfe on October 31, 2017 at 11:49 am

    So my policy is 48 hours’ notice. This means, even if they are ill, they lose out on their lesson (value of £25 lost) if they don’t cancel with this notice.
    Meanwhile, if I’m ill and can’t give the same notice, I obviously lose out. So I am not expected to give an extra lesson or anything am I… I have that correctly in my head for fairness, right?

    Guest Teacher replied 6 years, 8 months ago 6 Members · 16 Replies
  • 16 Replies
  • Kat Hunter

    Member
    October 31, 2017 at 11:52 am

    It’s a hard one. My policy is 24 hours, and I expect myself to give students 24 hours notice as well (more because I’m afraid of looking like a hypocrite than anything). I was sick with a cold a lot of last week and just pushed on through and kept teaching haha. Still sick today actually and a full day of students tomorrow :S

  • Ruth Adamson

    Member
    October 31, 2017 at 11:52 am

    Ye I try to give a weeks notice and 24 hour cancellation policy it is a hard one some people get funny about it but there not the type of clients you want.. How do people deal with things like child’s illness etc? x

  • Beckie Tunnicliffe

    Member
    October 31, 2017 at 11:52 am

    Most of my cancellations come from kids waking up ill or falling sick at school, there’s not much you can really do about it. For everyone usually the first time I pass it off as some things you can’t really avoid but if it keeps happening I charge.

  • Eliza Fyfe

    Member
    October 31, 2017 at 11:52 am

    It’s ok, I’m happy with my set up, it’s just how to make it fair the other way around. I think it’s fair… because if they’re ill they lose money, if I’m ill, I lose money.

  • Matt Pocock

    Member
    October 31, 2017 at 11:53 am

    Eliza, your set-up is the same as mine – except I have 24 hours. Your 48 hours seems very fair for you since you have to rent a studio room. Sounds like you’ve got it fixed up nicely – and the student will feel like they’ve got their money back if you miss their lesson. If I botch a lesson timing (I’ve double-booked students before!) then I give them a half-price lesson, but if you just can’t make it then there’s no reason to feel like you should give them something in return! Sounds like you’re all over it🙂

  • Eliza Fyfe

    Member
    October 31, 2017 at 11:53 am

    I don’t have to rent as I teach from home. No one has had an issue with the notice though, in my year of teaching🙂

  • Ruth Adamson

    Member
    October 31, 2017 at 12:33 pm

    Lol I’ve double booked before and done that cringe isn’t it x

  • Eliza Fyfe

    Member
    October 31, 2017 at 12:33 pm

    Try waking up to a doorbell which is a student

  • Ruth Adamson

    Member
    October 31, 2017 at 12:33 pm

    loool ye I’ve done that as well, forgetting i’d booked a lesson

  • Eliza Fyfe

    Member
    October 31, 2017 at 12:34 pm

    Good times, good professional times😉

  • Ruth Adamson

    Member
    October 31, 2017 at 12:34 pm

    lol o yes

  • Matt Pocock

    Member
    October 31, 2017 at 12:37 pm

    Worst for me was getting laryngitis, and having a new student come round who I’d forgotten I’d booked in – answering the door unwashed in a dressing gown, explaining in a hoarse, tiny whisper “Yes, I’m a singing teacher.” She didn’t come back. #excellentmarketing

  • Lydia Hedjazi

    Member
    October 31, 2017 at 12:37 pm

    Haha I have had someone turn up at my door whilst I had wet hair and in my pj’s! Haha I panic everytime the doorbell goes or a knock at the door!!! #singingteacherproblems

  • Kat Hunter

    Member
    October 31, 2017 at 12:37 pm

    Lydia, I know the feeling.

  • Eliza Fyfe

    Member
    October 31, 2017 at 12:37 pm

    There have been very near naked lessons too.

  • Guest Teacher

    Member
    October 31, 2017 at 12:37 pm

    Hi guys, more information about other teachers’ cancellation policies can be found here – https://musicteacher.com/community/groups/music-teachers/forum/topic/cancellation-policies/

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