[Eliza Fyfe]

I agree with Bill. I always take payments upfront to avoid this. And a 48 hour cancellation policy, including illness (otherwise in sickness season, I lose a lot of income!) I make sure the terms explain the nature of my business, if people feel like illness cancellation is unfair. This way, you don’t have to constantly validate your income.

In this case sadly, you’ll have to write it off, and take comfort in the new policy 🙂

[Eliza Fyfe]

Hi Nina!

So as Josh says, definitely disable (or set to “low” in the updated version of Zoom) for “Suppress persistent background noise” as this stops sound cutting out and allows a smoother overlap of conversation. Everything he says about enabling original sound is bang on, so I won’t repeat what he’s said!

The only other setting you need to make sure is in place is your echo cancellation being set to “auto” – it’s the worst thing ever when you can hear yourself feeding back!!

Finding these settings: settings cog in Zoom or by the arrow next to “mute” during a call. Then audio settings, then advanced for some of these settings we’ve mentioned, depending on what version of Zoom you’re running. The latest version has the echo cancellation setting in the advanced section.

Hope that helps!

Good luck!

Eliza

[Eliza Fyfe]

Good for you, Ben. Let us know how it goes!

[Eliza Fyfe]

Everyone wants to see me naked.

[Eliza Fyfe]

no!