-
Sudden Student Cancellation (All Teachers)
So I can’t help but feel quite upset about what happened on Saturday. I’ve been teaching 2 lovely kids, a brother and sister, for a year now. They alternate lessons and therefore haven’t cancelled due to illness, because if one is ill, the other one comes instead. But on Saturday, they were both ill and the mum cancelled just before the lesson. Her first cancelled lesson, which was charged, as per the terms she was told about upon her first booking. Here is the exchange of conversation following my assistant’s payment prompt:
Hi,
I hope you are having a great evening, just a quick reminder to make a payment for the lessons.
The payment of £130 will cover the lesson that was cancelled on the 26th of September as well as next 3 lessons Child 1 and Child 2 have got planned on the 6th, 13th and 20th of October.
Just a note that bank details are:
….Thanks very much and have a great week!
Kind Regards,
REPLY:
Sorry. I am not paying for a cancelled lesson.
ELIZA:
Hi
I thought you were aware of the cancellation policy – usually it’s in the first invoice when the first lesson is booked. All lessons have to be cancelled within 48 hours’ regardless of illness I’m afraid.
Let me know if this is okay,
Thanks
REPLY:
No problem. Child 1 and Child 2 will not be having any more lessons.
Thanks.
ELIZA:
I am very sorry to hear that. This policy is in place due to the nature of my business; my income is solely reliant upon regular lessons – I also lose money when I’m ill, so I believe it to be a fair system which has always worked well and has been understood by all clients in the 5 years I’ve been running the business. I am sorry this doesn’t work for you and that you weren’t aware of this. It’s a shame if this means Child 1 and Child 2 have to stop lessons as they are really coming on well and I was looking forward to Child 1’s showcase performance.
NO REPLY.
Because she made this decision a day before their next scheduled lesson, she owes for this lesson as well. I emailed her the following morning:
Hi,
Please note that payment is still required for today.
Thanks,
Eliza
NO REPLY.
The kids are great and I’ve never had a problem with the mum until this cold exchange and total refusal to converse further, and ultimately, pay the £65 that is now owed. I know I need to just let it go but it’s massively disappointing when I was invested in the kids’ progress and the parent has completely taken the opportunity away from them due to a policy which I feel is totally fair. Is she just going to go from scratch with a totally new teacher, who will be more flexible, or even less committed?
-
0 Replies
Sorry, there were no replies found.
Log in to reply.