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Need help about cancellations (All Teachers)
Hi guys! Got a really awkward student.
He’s been with me around 4 months, always been really rubbish with cancellations, I have a 48 cancellation policy in place for the full fee.
I’ve let him off a few times and totally re arranged my schedule to fit him in!
He’s cancelled the last 4 times, and is now criticising my policy and saying ‘ I’m not ethnical’ and have no compassion basically as he is now saying he has a ‘medical condition’.
Really not getting through to him about my policy and now want to just disregard him from lessons all together as I’ve had enough! Has anyone had to do this? If so how did you go around doing it? 😡
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11 Replies
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Hi, yes, have had quite a few students whom I didnt want for various reasons, and simply advised I cannot add value to their learning process anymore and thus recommended looking for other tutoring services. I have also occasionally advised my schedules changed and therefore I couldn’t accommodate them anymore. Best wishes:)
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I tend to deliberately overbook and use those slots as “yellow light” slots for people that book on the fly. So whenever a flight risk does cancel I can text one of my week to week bookings and say “can you do tomorrow at this time” and they’re all good for it. Try to fill their slot and let them know that this is what’s going to happen as you are losing money.
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Yes… Tell him your full and say he would be better with a teacher that is able to be “more flexible”
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I use an online booking system and can update my slots as and when, it also takes payment for the lesson on booking.. for those that can’t commit it’s up to them to book in themselves on the calender and if there isn’t slots there isn’t slots.. you will probably find the ones that want to be flexible will drop off the radar and then.. you can keep the regular ones but if they don’t and genuinely work different shift patterns then they will fill your last min cancellation slots and it works well for everyone
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Just the fact he has been so rude about it after I have done a lot for him.
Never mind, thanks for your advice guys!
If he ever gets back in touch I will say I’m full. Thanks!
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