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Course Platform Forums Teacher Support & Exam Help Help – what should I do about a student who hasn’t paid and is now ghosting me?

  • Help – what should I do about a student who hasn’t paid and is now ghosting me?

    Posted by Guest Teacher on November 29, 2025 at 6:00 pm

    I’m looking for a bit of advice from other teachers.

    I’ve got a student who hasn’t paid for their last block of lessons and has now completely ghosted me – no replies to messages, calls, nothing.

    I’ve always tried to be flexible and understanding, but this one has really put me in a difficult situation. Has anyone else dealt with this?

    Do you chase it up formally? Write it off? Change your policies?

    I’d really appreciate any thoughts or experiences from others who’ve been through the same thing.

    Will Moffat replied 2 weeks, 2 days ago 5 Members · 4 Replies
  • 4 Replies
  • Veronica Wakeling

    Member
    November 29, 2025 at 7:07 pm

    Let it go …There may be a sad reason for non payment.Or they didn’t value your tuition .Personally have had situation where the student was too proud to admit they had fallen on hard times .I make it clear to all my students if they have a problem with financing just say so We can still accommodate until times get better .That’s just me I understand many tutors cannot afford to do it this way .Ohhh Hope this helps . Best regards Veronica

  • William Outhwaite

    Member
    December 1, 2025 at 1:11 pm

    Hi,

    I too have come across this and in the end I had to just write it off and put it down to experience. It has made me rethink how I deal with payments. I now ask for payment up front. Even if it is only one week at a time. The payment is made and then they come for their session.

    Up to now everything is working as it should and providing you have sensible conversations with your students, I think that you will find most of them will be agreeable.

    I hope this helps.

    Cheers

    Bill

  • Eliza Fyfe

    Member
    December 2, 2025 at 10:02 am

    I agree with Bill. I always take payments upfront to avoid this. And a 48 hour cancellation policy, including illness (otherwise in sickness season, I lose a lot of income!) I make sure the terms explain the nature of my business, if people feel like illness cancellation is unfair. This way, you don’t have to constantly validate your income.

    In this case sadly, you’ll have to write it off, and take comfort in the new policy 🙂

  • Will Moffat

    Member
    December 5, 2025 at 10:02 am

    Hi. For sure, I agree with ensuring payment is secured before any lesson is taught! This creates a respect between teacher and student and alleviates any unwanted anxiety or fear of not getting paid. It also shows that your service is one to be valued and is held to a professional standard. Hope this helps 🙂

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