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Christmas Voucher Policies? (All Teachers)
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Thats great Matthew, thank you! x
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Hi everyone! I’m pretty new here but am very interested in this as I’ve just had my first enquiry asking about christmas vouchers and I have no Idea what to do! I like all the ideas mentioned above, but I am intrigued to know what you do with the issue of actually arranging the lessons.
My worry is for example, that the person who receives my gift voucher as a present decides to get in touch, but then our schedules clash and we can’t actually arrange any lessons. I guess I would have to try my best to alter my schedule to fit them in if they’ve already payed however much, but I can just see it being hard to manage.
Also on a side note, people may have already thought of this but to me it makes sense so I thought I’d share. I would prefer to send people my vouchers by email because I’m one of these new age millennial types who doesn’t believe in paper or the post office. However, this obviously could make it really easy to print of multiple vouchers. So to make things easier when dealing with multiple people wanting vouchers, I would put a unique code on each voucher somewhere, then keep a text or excel file somewhere with a list of all the codes I’ve given out, then when it’s been redeemed I’d check it off in the file as ‘redeemed’, meaning that I know that I’ve only seen the same voucher once.
This might not even be an issue that anyone has faced, but the cynical side of me assumes that someone out there would get one voucher then print off another for a friend or something.
Anyway, nice to meet you all for the first time!
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Hi Josh!
I see your point and I too am a computer email voucher type person. You would surely know who you had issued vouchers to and who you were awaiting vouchers from though?
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That is a very valid point. Apparently I try to make things more complicated than they need to be… Thanks for helping me realise that though!
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Dear all,
I’ve had quite a few situations with people wanting to cancel pre-booked block bookings and asking for refunds etc. I generally run with a no refund policy however I treat each situation according to the person and their particular approach and attitude. I try and be as reasonable and flexible as possible. Matthew and I came up with the following T’s and C’s which is on the FAQ page on my website. I’ve not had any issues since as this seems to cover every possibility and is pretty strict (but fair) –
Cancellation Policy & T&Cs:
If you need to cancel or rearrange, please call, text or e-mail me 24 hours before the scheduled lesson. Please see my terms and conditions below:
1. Regular cancellation of lessons may result in you losing your slot.
2. 24 hours notice is required for cancellation of a lesson. If less than 24 hours notice is given, the full lesson fee is charged. (Does not apply in exceptional circumstances).
3. Gift vouchers must be used within six months of purchase. Vouchers may only be used by the recipient. Gift vouchers are non-refundable.
4. For block bookings paid in advance:
(i) Lessons must be taken within 6 months of booking.
(ii) A 25% cancelation fee will be charged if the series is cancelled at any point and lessons received up to the point of cancelation will be charged at full rate.
In terms of who has booked singing vouchers, I just make a iist and when they contact me I know who has redeemed their vouchers. Nobody ever seems to actually bring them with them anyway but I always know who they are so there is never any confusion. The strangest thing about all this is the people who pay/book lessons for a present and I never hear from them again!
Hope this helps!
Jonny
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