-
Cancellation Policy (All Teachers)
So my policy is 48 hours’ notice. This means, even if they are ill, they lose out on their lesson (value of £25 lost) if they don’t cancel with this notice.
Meanwhile, if I’m ill and can’t give the same notice, I obviously lose out. So I am not expected to give an extra lesson or anything am I… I have that correctly in my head for fairness, right? -
16 Replies
-
It’s a hard one. My policy is 24 hours, and I expect myself to give students 24 hours notice as well (more because I’m afraid of looking like a hypocrite than anything). I was sick with a cold a lot of last week and just pushed on through and kept teaching haha. Still sick today actually and a full day of students tomorrow :S
-
Ye I try to give a weeks notice and 24 hour cancellation policy it is a hard one some people get funny about it but there not the type of clients you want.. How do people deal with things like child’s illness etc? x
-
Most of my cancellations come from kids waking up ill or falling sick at school, there’s not much you can really do about it. For everyone usually the first time I pass it off as some things you can’t really avoid but if it keeps happening I charge.
-
It’s ok, I’m happy with my set up, it’s just how to make it fair the other way around. I think it’s fair… because if they’re ill they lose money, if I’m ill, I lose money.
-
Eliza, your set-up is the same as mine – except I have 24 hours. Your 48 hours seems very fair for you since you have to rent a studio room. Sounds like you’ve got it fixed up nicely – and the student will feel like they’ve got their money back if you miss their lesson. If I botch a lesson timing (I’ve double-booked students before!) then I give them a half-price lesson, but if you just can’t make it then there’s no reason to feel like you should give them something in return! Sounds like you’re all over it
Log in to reply.