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I’m struggling with last-minute cancellations – what should my policy be? (All Teachers)
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kat.. believe me your doing really well..ye you dont need to like give them a telling off on there first lesson its just normalised like.. ok so this is how it works etc.. then its all fine.. its taken a long time to get to this stage and so if i can help you a little bit that makes me happy to know you may not be as stressed lol and i dont know everything.. but i know that works for me with the wording etc!
XxX
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For sure! No, I know I’m doing ok. It’s just I’ve been finalising my welcome pack, but the policies section always looks really long because I’m giving umpteen reasons for each policy rather than just being straightforward. I think sometimes it’s just about finding a balance over time that works for you :). Thanks for the encouragement xx
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“When people who have lessons weekly are like, “Is it ok if we just postpone today’s lesson to next week?” And inside I’m like, it’s not called POSTPONING if you’re just cancelling a week!” OH MY GOD, YES. Sooo annoying!!! Haha
Nice one with the above. Ruth, I hope there’s stuff you say before that payment section?! It’s good though, straight to the point. I have my policy detailed in the invoice attached
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what do you mean before they come to the first lesson? sometimes i do the first lesson free thing sometimes they pay a deposit before the first one they come to if they book in themselves online but ye i explain the cancellation on the phone before they come and they get it in the booking email x
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on the invoice is a great idea!
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